Camping Kingdom

Get Free Camping Lighter worth $30 on shopping of $100
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Faq

Frequently Asked Questions.

Products, Shipping and Delivery

There’s nothing more exciting than opening your much-awaited parcels. Being environmentally-friendly, we try to reduce the amount of plastic used. All of us parcel bags are made of compostable packaging. We also do not send instructions or cards as we try to reduce the amount of waste we create.

We know how much you want to use your ck products so we get this out to you as soon as possible. Shipping usually takes around 3-7 Business days.

Yes, we do! Anywhere in the world. Wherever you may be, we’ll ship our products to you!

We offer free shipping in Australia for any order over $75. $10 below $75 order in Australia. 

Worldwide shipping at $50.

Please check your local import rules and regulations as occasionally custom fees occur. Ck is not not liable to pay any customs fee .

Yay, time to celebrate – it’s on its way! After we pass your delivery to the Shipping company we provide you with a shipping confirmation email. It will have a “Track Order” button. This will take you to the shipping website were you can follow the live tracking.

Think your order might be lost in transit? At times, delay do happen couriers fail to deliver items within the given timeframe due to inevitable circumstances. We suggest you track your deliveries through the tracking details provided. But if you’re still unsure and have waited 10 days please send an email to support@campingkingdom.com.au we can create an investigation and look in to this further.

For sure! We recommend hand washing it with cold water with a non-bleaching product. Once washed, remove the hammock from the water and hang out to dry so you will be ready for your next adventure.
*Please note: Do not ever use a dryer for drying your hammock.

Returns and Exchange

We are so confident that you will love our products as much as we do. We are offering 100% no risk money back guarantee. We will provide a full refund within 30 days of purchase if you are not completely stoked with your camping kingdom products.


*Please note: Returning items for refund or exchange will require you to cover your own shipping costs.

It’ll only take us a few days to process your return. However, it can take a little bit longer for you to receive the entire payment for a refund as banks take a few days to process the return.

Yes, for sure but make sure to do it within the 30-days return policy.

Your information and details are in safe hands as we use an extremely secure and highly-encrypted system through stripe Payments that ensures customers of their privacy, security and accountability from merchants.

We accept the good old-fashioned methods of payment such as credit cards (Visa/Mastercard/American Express) and debit cards that can be used for online transactions. If you’re a bit more tech-savy, we offer PayPal, GooglePay and ApplePay.

Most definitely – We do send out an email confirming that your payment is successful. Please make sure to check junk/spam as it occasionally ends up there.

These things happen! As long as we haven’t sent it yet, it’s easy enough for us to cancel it. But if it has already been sent out, you’re going to have to go through our returns process.
We do our best to get your orders out to you as soon as we can, occasionally an order will be processed before we have a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Yes, camping kingdom products make the perfect gifts so if you do wanna send them to a loved one or a friend as a gift, just add their delivery details upon checking out and we can definitely send it through to them.We do our best to get your orders out to you as soon as we can, occasionally an order will be processed before we have a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

For sure, we love hearing from you! We’re always looking at improving and making the best experience for you guys. We also love hearing where you hammock and gear has taken you. Should you have any feedback for us, please feel free to email us as support@campingkingdom.com.au

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